Terms of Use

Agreement to Terms

By accessing and using the Regalo Italiano website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Services Description

Regalo Italiano provides gift consultation and curation services, connecting clients with Italian artisan craftspeople. Our services include personal consultations, curated gift boxes, custom commissions, and related offerings as described on our website.

Consultation Process

When you submit a consultation request, you authorize us to use the information provided to recommend appropriate gift options. Consultations do not constitute binding purchase agreements until both parties explicitly agree to proceed with a specific order.

We reserve the right to decline consultation requests if we determine we cannot appropriately serve the stated need.

Pricing and Payment

All prices listed on our website are in Euros and are subject to change without notice. Prices include consultation and curation services as described. Artisan items are priced separately and communicated during the consultation process.

Payment terms are established during consultation and must be agreed upon before work commences. We accept standard payment methods as communicated at time of service.

Custom Commissions

Custom artisan commissions require additional time and are subject to the availability and schedules of individual artisans. Timelines provided are estimates and may be affected by factors beyond our control.

Custom work typically cannot be cancelled once the artisan has begun production. Specific cancellation terms are provided when commissioning custom pieces.

Intellectual Property

All content on this website, including text, images, designs, and logos, is the property of Regalo Italiano or used with permission. You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

Artisan works retain the intellectual property rights of their respective creators.

User Conduct

When using our website and services, you agree not to:

• Provide false or misleading information
• Impersonate another person or entity
• Interfere with the proper functioning of the website
• Attempt to gain unauthorized access to our systems
• Use our services for unlawful purposes
• Harass or abuse our staff or artisan partners

Limitation of Liability

Regalo Italiano acts as an intermediary between clients and artisan craftspeople. While we carefully vet our artisan partners, we cannot guarantee outcomes beyond our direct control.

We are not liable for:

• Delays caused by artisan schedules or circumstances beyond our control
• Subjective assessments of aesthetic preferences
• Shipping issues handled by third-party carriers
• Indirect, incidental, or consequential damages

Our total liability for any claim related to our services shall not exceed the amount paid for the specific service in question.

Disclaimer of Warranties

Our services are provided on an "as is" basis. While we strive for excellence, we make no warranties regarding:

• The suitability of recommended items for specific recipients
• Exact matching of expectations formed from written descriptions
• Continuous availability of specific artisans or items
• Uninterrupted website functionality

Privacy and Data Use

Your use of our services is also governed by our Privacy Policy. We collect and use information as described in that policy, which you should review carefully.

Communication

By using our services, you consent to receive communications from us via email regarding your consultations, orders, and service updates. You may opt out of promotional communications while continuing to receive service-related messages.

Dispute Resolution

Any disputes arising from these terms or our services shall be governed by Italian law. Both parties agree to first attempt resolution through good-faith negotiation.

If negotiation fails, disputes shall be resolved through the courts of Milano, Italy.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full effect.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Significant changes will be communicated through our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Regalo Italiano regarding use of our website and services.

Contact Information

For questions about these Terms of Use, contact us at:

Regalo Italiano
Via Roma 45
20121 Milano, Italy
[email protected]