Contact Us
We respond to all inquiries within 24 hours during business days.
Our Location
Via Roma 45
20121 Milano
Italy
Working Hours
Monday – Friday: 9:00 – 18:00 CET
Saturday: 10:00 – 15:00 CET
Sunday: Closed
About Response Times
Email inquiries receive responses within one business day. For consultation requests, we typically schedule initial conversations within three to five days of contact.
During peak gifting seasons (November through December, and May), response times may extend slightly as we manage increased consultation volume.
Visit by Appointment
Our Milano location operates primarily for artisan coordination and logistics. Client meetings occur by appointment only, typically for Premium Milestone Package consultations or Custom Artisan Commission discussions where reviewing physical samples proves valuable.
To schedule an in-person consultation, email with your preferred dates and we'll confirm availability.